View the audit history of individual records

You can view the audit history of records only when auditing is enabled for the organization and enabled for the record types and fields.

Make sure that you have the System Administrator, System Customizer, Sales Manager, Vice President of Sales, Vice President of Marketing, or CEO-Business Manager security role or equivalent permissions.More information: Permissions required for customization tasks

Check your security role
1. Follow the steps in View your user profile.
2. Don't have the correct permissions? Contact your system administrator.
Follow the steps for the app you're using.

If using the CRM web application
1. On the nav bar, click or tap Microsoft Dynamics CRM. Then select a work area: Sales, Service, or Marketing. The work area name appears on the nav bar.
2. Click or tap the area name, and then select the record type you want, for example, accounts.
3. Click or tap the area name, and then select the record type you want, for example, accounts.
4. In the list of records, open the record that you want to see the audit history for.
5. On the nav bar, click or tap the down arrow beside the record name, and then select Audit History. The history will be displayed.
If using CRM for Outlook
1. In the Navigation Pane, expand your organization if necessary. Click or tap the area name, and then select the record type you want, for example, accounts.
2. In any list of records, open the record for which you want to view the changes made.
3. Under Related, click or tap Audit History.
Use the Filter on drop-down box to choose the field that you want to see the audit history for.
To open the change list for an item, double-click the item.

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